Frequently Asked Questions (FAQ)

1. How can I log in to the platform?
You can log in using your assigned username and password. If you encounter any issues, please contact the technical support team.
2. How can I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
3. Can I access the platform from my mobile phone?
Yes, the platform is accessible through any modern mobile browser and is fully responsive.
4. How do I enroll in a new course?
Navigate to the “Courses” section, choose your desired course, and click “Enroll.” Approval may be required for some courses.
5. How do I upload assignments?
Open the course page, go to the “Assignments” section, upload your file, and click “Submit.”
6. How can I contact the instructor?
You can reach instructors through course discussion forums or the platform’s internal messaging system.
7. What should I do if I face a technical issue?
Please contact the institution’s technical support team via the designated email channel.
8. Can I update my personal information?
Yes. You can update your personal details through the profile settings page.
9. Are all courses free?
Courses designed for employees are free. Some specialized courses may require payment.
10. Is my course progress saved?
Yes, your progress is saved automatically and you can continue at any time.
11. Will I receive a certificate after completing a course?
Some courses provide an electronic certificate after completion of all requirements.
12. How can I change the platform language?
You can change the language from the account settings menu.
13. Can I download course materials?
Some resources such as PDF files can be downloaded, while recorded lectures are available for online viewing only.
14. How can I know the schedule of live sessions?
All schedules are posted in the “Announcements” section of each course or sent by email.